At Alandia, we pride ourselves in offering the best possible leisure boat insurance services for boat owners based in Sweden and Finland. As our insurance customers like to contact us by various means such as phone, online channels, the web shop and Alandia’s customer portal, it is important that we have the right kind of presence and that we offer availability where these boat owners are likely to be present. As a result, one of the most important initiatives for our Marketing Team is to create relevant omni channel communications. Hence, we produce communications for multiple users together with Alandia’s Loss Prevention Team, Underwriting Team as well as carefully selected and trusted communication partners.
Alandia’s Sales Teams are in charge of nurturing leads that are generated via different channels, as well as providing customer service to our clients over phone and online. During low season our Sales Team is actively working with outbound sales. Our web shop and online teams are constantly developing and improving Alandia’s web shop and digital services.
In addition to an online presence, Alandia is actively striving to secure a consistent representation at boat stores. Hence, we offer store managers tools to incorporate yacht insurance services as a part of their sales processes. Alandia has a specialised team that together with the Actuary Team continuously develops matters related to pricing as well as terms and conditions in order for us to improve the way we meet our customer’s needs. Our aim is to always offer boat owners a competent yacht insurance service for all kinds of boats and boat owners with specialised requirements.